Making service improvements has typically been viewed, as the way of introducing “higher costs and ultimately an increase in taxes”. Government services are constantly under tremendous scrutiny with a focus on traditional cost-cutting measures such as; downsizing, delaying the implementation or timing of a project, cutting actual key components of the service, etc… OMLI, in partnership with WSCS Consulting, are working closely with all levels of government and their agencies by shifting the focus on the “customer” with guaranteed cost savings, process improvements and realized efficiencies.