WEBINARS

WEBINARS – LIVE AND ON DEMAND

AI FOR GOVERNMENT - REGISTER TODAY

PROGRAM DESCRIPTION

As AI accelerates across every sector, municipalities and their agencies are under increasing pressure to remain efficient, secure, and transparent while serving residents with fewer resources and greater expectations.

This six-part live online series demystifies AI for public sector professionals and gives participants safe, governed, practical tools to begin using immediately. Every session includes real municipal examples, no-code demonstrations, and guided exercises aligned with public-sector responsibilities.

SESSION 1 — AI Foundations: What AI Is & How Municipalities Can Use It Safely

This essential kick-off session explains AI in clear, non-technical terms and shows how to access it safely within municipal environments. We explore responsible use, data privacy, and introduce AI Governance & Policy tailored for local government. Participants leave with a grounded understanding of what AI can—and cannot—do inside a security-first public sector context.

SESSION 2 — Powerful Prompts, GEO Visibility, and Introduction to AI Agents
Learn how to “speak AI” effectively to get accurate results. This session teaches municipal-ready prompting structures and introduces Generative Engine Optimization (GEO)—the new visibility strategy shaping how residents find services in AI search tools. We also explore starter-level AI Agents and how they support all departments corporate wide.

SESSION 3 — AI for Productivity: Email Management, Onboarding, Writing, Summaries & Municipal Chatbots
See how AI can radically reduce administrative load. We explore AI-powered meeting minutes, staff onboarding tools, document summaries, by-laws interpretation support, and simple municipal chatbots for internal and external service delivery. Learn which tasks you can safely streamline and how to ensure accountability and accuracy.

SESSION 4 — Automation & AI Agents for Municipal Workflows
This session dives deeper into no-code automation tools that save hours across departments. From service request triage to HR workflows, communication templates, internal help desks, and automated resident information tools—participants see what a “Municipal AI Agent” looks like and how to design one responsibly.

SESSION 5 — AI Marketing, Public Engagement, Content Creation & Digital Communications

Discover how AI strengthens municipal communications. Participants learn to create accessible public messaging, emergency alerts, resident updates, event promotion, newsletters, and scripts. We also introduce AI Clone Video tools for consistent, branded communications and discuss ethical considerations when using AI-generated visuals.

SESSION 6 — Bringing It All Together: Policy, Governance, and Your AI Municipal Solution

In this capstone session, we revisit governance, security boundaries, and responsible adoption. Participants apply their learning to develop a practical AI Municipal Solution a small, safe AI use case for their own department or team.

Optional Add-On: Final Assignment (for Certification)

AI Municipal Solution (1–2 pages)
Participants will outline:

· A Workplace Municipal Challenge

· The AI Tool/Agent/Workflow Designed

· Expected Benefits

· Governance/Safety Considerations

· Maintenance & Accountability Plan

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Successfully Transitioning To Supervisor, Manager, or Team Lead

This 5-part mini webinar training program has been specifically developed for NEWLY appointed Managers, Supervisors, Team Leads or anyone aspiring to a leadership role.
This series is also relevant to the seasoned employee in need of a leadership refresher. DURATION: Each Webinar is 1 HOUR

PROGRAM OVERVIEW:

Providing new Managers, Supervisors or Team Leads with the awareness and opportunity to develop the necessary skills to make a successful transition into their new role!

Webinar #1 – Making a Successful Transition to Manager, Supervisor or Team Lead

Successfully transitioning into a new leadership role moving from Peer to Manager, Supervisor or Team Lead

Overview: What’s next and how to survive and thrive!

What got you here won’t keep you there! – Identifying and discussing the important skills you will need to be successful in your new role
Understanding the all-important HR function and your role within it – Hiring, evaluating, coaching, and unfortunately sometimes terminating. Putting the pieces together to understand the big picture
The unionized work environment – what does it meant to you?
Universal Supervisory Principles

Webinar #2 – Effective Communication & Understanding Emotional Intelligence

Understanding the importance of communication and how you can use it effectively.

Overview: Putting your communications skills to the test and how well do you interpret/understand your emotions?

Communication is a critical tool – How to be an effective communicator
Understanding our perceptions and biases – and how they influence our communication
Dealing with Gossip and Office politics
How to navigate difficult conversations and delivering constructive feedback!
Employee engagement is about effective communication (listening and responding)
What is Emotional Intelligence (EQ)? Understanding how it impacts our conversations.
Building your success through relationship management

Webinar #3 – Time Management, Planning and Organizational Skill Development; and the Importance of Integrity; and Problem Solving using Data

Where does the time go? Setting the stage to make better decisions using the right data.

Overview: Understanding what is consuming your time. Where is your moral compass pointing you? Are you solving the right problems – How do you know?

Using the WADE FORMULA to keep things straight
Improving Planning and Organizational Skills
Getting your priorities straight. Moving from “Micro-Manager” to “Skilled Delegator”
Ethics and Integrity – searching your soul!
Diagnosing and Solving Problems – Data driven decision making – what are you measuring?

Webinar #4 – Investing in & Developing Your Team – Producing Results. Your TEAM is key to Your Success! Make the most effective use of your TEAM!

Most of your challenges will be based upon getting your team to perform and produce results.

Overview: Making the most effective use of your TEAM!

What makes a TEAM successful?
Patrick Lencioni’s “The Five Dysfunctions of a Team”, and we might overcome them.
The Feedback Continuum – Having those Difficult Conversations
Putting your Emotional Intelligence (EQ) to work with your TEAM!
Understanding how TEAMS DEVELOP – Bruce Tuckman model
Remote and Hybrid Workplaces – The Challenges they pose to us
Celebrating the “WINS” to build “COMMITMENT”.
POWER AND INFLUENCE – What’s in your Toolbox?

Webinar #5 – Developing your ORGANIZATION AWARENESS
Ready or not, you are now a part of another TEAM and developing that “FIRST TEAM” mindset will be critical for your future organizational success.

Once you step into a new management role you need to develop an understanding of how the organization works – what’s important, why and how to navigate through the complexities related to it.

Overview: Knowing how to navigate the organization is key to your future success!

Did you know that your perspective needs to adapt and change to meet a new reality?
Managing isn’t just a one-way street – Learn to Manage UP!
Understanding the Culture of the Organization and Why is it so important?
Tips on building your TEAM Culture
Strategic Planning – Why it’s important to understand where your organization is headed!
Dealing with Failure Problem Solving in your organization
The political fishbowl effect – working in local government – the politics
Drivers for Change – Change Management – Building Commitment for Change or anyone who aspires to advance to a leadership role within their organization.

Strategic Planning & Financial Management

The importance of the “Strategic Plan” and how it influences the work you do. Understanding your role in developing and managing your budget.

Overview:

Strategic Planning – process, goals/objectives and tasks – performance measures – the budget process – Financial Controls
Different approaches to thinking (Strategic, Critical and Systems thinking) Developing Creative Choices
Developing Key Performance Measures
Procurement/Purchasing – staying on track

Effective Communications

Listening carefully, understanding emotions and setting the right tone when communicating with others.

Overview:

Building/Supporting your Team
Why those difficult conversations are important!
What is Emotional Intelligence (EQ)?
Engaging others in decisions
Building TRUST
Generational differences at work

Organizational Culture & Time Management

Gain the insight and develop the skills to get things done. Managing toward outcomes!

Overview:

Corporate Culture in the Organization
Planning the work – working the plan
The art of delegating
Setting priorities and monitoring progress
Meetings can be frustrating and time consuming! Making them effective.
Remote work – is it the new normal – what does it mean?
Change Management requires personal commitment.

Human Resources Management

Understanding Collective Agreements – Policies – Rights and Responsibilities

Overview:

Recruitment, Interviewing, On-boarding, Coaching and Disciplining,
Setting clear performance expectations
When is a performance management plan required?
Maintaining a Harassment Free and Respectful workplace, Health & Wellness, Workplace Safety
Building resilience in the workplace